Millwork Pilot Privacy Policy

1. Who We Are

Millwork Pilot ("we," "us") runs millworkpilot.com and the Millwork Pilot estimating service (the "Service"). This policy explains what information we collect, how we use and share it, and the choices you have. It works together with our Terms of Service.

2. Information You Give Us

Account details: your name, email address and password. Passwords are stored only in a protected, hashed form; we cannot read them.

Company details you add to your profile or proposals, such as company name, address, phone number and logo.

Project documents you upload, such as drawings, specifications and bid sets, and the information we produce from them.

Information you enter, such as quantities, prices, labor rates, your pricing library, construction standards, CNC machine settings and any sample program files.

Contacts you add, such as the names, companies, email addresses and phone numbers of your suppliers, general contractors and architects, and the requests for information or quotes you prepare for them. Only add contact details you have the right to use.

Messages you send us for support.

3. Payment Information

Payments are processed by Stripe. We do not receive or store your full card number. We receive confirmation of your payment, the amount, and the plan or product you bought.

4. Information Collected Automatically

Sign-in cookies that keep you signed in to your account.

A first-visit cookie, kept for 30 days, that records which ad or link brought you to the site, so we can tell which advertising works.

Usage information, such as pages visited, sign-ups, quotes started and purchases.

Technical information in our server logs, such as your IP address, browser type and the time of each request, used for security and to fix problems.

5. How We Use Information

To provide the Service: reading your documents and producing scopes, estimates, takeoffs, proposals, cut lists and CNC files.

To send account and service emails, such as password resets, notices that a quote is ready, and payment receipts.

To process payments, apply usage limits, and prevent abuse and fraud.

To answer support requests, investigate problems and improve the Service.

To meet legal and tax obligations.

Your documents, pricing and estimates are private to your account. We do not sell your personal information, and we do not share your pricing or documents with other customers.

6. AI Processing

The Service uses artificial intelligence. To produce results, your uploaded documents and project information are sent to third-party AI model providers, which process them to return results to us.

7. Who We Share Information With

Service providers that run parts of the Service for us, only as needed for their work: website hosting and database, file storage, payment processing, AI model providers, email delivery, website analytics, and a record-keeping spreadsheet of sign-ups.

When you direct us to, for example when you download, print or send an estimate, proposal or request.

When required by law, to respond to valid legal process, or to protect the rights, safety and property of our customers, the public or Millwork Pilot.

If Millwork Pilot is involved in a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction, and this policy will continue to apply to it.

8. Access by Our Staff

Authorized Millwork Pilot staff may view your account and its contents to provide support, investigate problems, or check the quality of results. We limit this access to what the task requires.

9. How Long We Keep Information

We keep your account information and content while your account is open. Temporary pieces of uploads that are not completed are deleted automatically.

You can ask us to delete your account by emailing contact@millworkpilot.com. We will delete or de-identify your information within 30 days, except records we must keep for payment, tax or legal reasons, and copies in backups, which are removed on their normal schedule.

10. Security

We protect information with encrypted connections, access controls and protected password storage. No system is perfectly secure, so we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you as the law requires.

11. Your Choices and Rights

You can review and update your account and company details in your profile, and download your quotes, estimates and files from your workspace.

You can ask us for a copy of your personal information, to correct it, or to delete it, by emailing contact@millworkpilot.com. Depending on where you live, you may have additional rights under state privacy laws, and we will honor the rights that apply to you.

If we send marketing emails, each one will include a way to unsubscribe. Service emails, such as password resets and receipts, are part of using the Service.

12. Cookies

We use cookies to keep you signed in and to record the first-visit information described above. You can block cookies in your browser settings, but you will not be able to sign in without them.

13. Children

The Service is a business tool for adults. It is not directed to anyone under 18, and we do not knowingly collect information from children.

14. Where Information Is Processed

Millwork Pilot operates in the United States, and your information is processed and stored in the United States.

15. Changes to This Policy

We may update this policy. We will post the new version here with a new effective date, and for significant changes we will notify you by email or with a notice on the site.

16. Contact

Questions or requests about your privacy: contact@millworkpilot.com